The terms and conditions of sale below apply to all purchases of Central Coast Chandlery (CCC) products.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at sales@ccconline.com.au or on 02 4325 5602 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.

We, CCC and similar expressions, refer to Central Coast Chandlery. You, and similar expressions, refer to you, our customer or proposed customer.

PAYMENT

Full payment by either cash or credit is required prior to delivery of the products.

Company or personal cheques will not be accepted. You are responsible for any costs incurred in arranging payment for the goods e.g. bank transfer fees and related charges.

RISK AND TITLE

All risk and title in CCC products passes on receipt of full payment of the products by you.

DELIVERY

Deliveries are made via Australia Post or Fastway/Aramex couriers.

You are liable for payment of all delivery charges, including any additional charges incurred as a result of difficulties with access. You must ensure correct delivery address details are provided to us and notify us in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages). We will use reasonable endeavours to meet the estimated delivery date.

If we do not meet the estimated delivery date for any reason, our liability will be limited, at our option, to resupplying the goods at a different time or at a maximum, to the refund of the purchase price. Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address.

INSTALLATION

We recommend professional installation of our products. The purchaser agrees to bear the full liability if any damages occur during installation. Any claims for damages occurring from installation will not be refunded or exchanged. At the discretion of CCC, we may offer you a rebate price on replacement parts.

CUSTOMER GUARANTEES

The following only applies if you are a deemed "consumer" under the Australian Consumer Law and may not apply in your particular case. In telling you the following, we do not vary or extend the remedies otherwise available to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

To the full extent permitted by law, the maximum aggregate liability of CCC for any breach of a condition, guarantee or warranty whether implied by law or otherwise (including the Australian Customer Law), is limited to the amount payable by you to us in respect of the product giving rise to the liability.

In addition to the rights and remedies you may have available under the Australia Customer Law or any other law that applies to the goods or services that you have purchased from CCC, you may also be entitled to additional benefits under the terms of any additional Extended Warranty that comes with your Product.

In order to submit a claim for a defective product, you will need to (at your own expense) contact CCC on 02 4325 5602 or by email at sales@ccconline.com.au with details of your name, address, telephone number, CCC product details, and details of the defect claimed including images of defects.

PRIVACY

We may collect personal information in connection with our dealings with you. If so, we will abide by our privacy policy, a copy of which is available on this site.

GENERAL

If any part of these terms and conditions is found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these terms and conditions continues to be enforceable and valid.

GOVERNING LAW

These terms and conditions will be governed by and construed in accordance with the laws of the State or Territory in Australia where the products are purchased.

RETURNS/REFUNDS

We must be informed of any damaged or faulty goods within 7 days of the customer receiving them if a replacement or refund is to be requested.

Damaged or faulty goods will either be replaced, or the cost will be refunded, within 7 days of receipt of the returned goods (stock levels permitting).

We will credit reasonable postage costs to a maximum of $30 incurred in returning the goods.

Items returned due to incorrect choice must be returned within 7 days upon receipt. Freight charges to return the items will be covered by the customer.

We respect your privacy

Central Coast Chandlery (CCC) recognises that privacy of personal information is important to our customers and therefore our respect for your right to privacy is paramount.

Legal requirements

Central Coast Chandlery (CCC) is committed to the protection of privacy and supports the National Privacy Principles which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. A copy of the National Privacy Principles may be obtained from the Office of the Federal Privacy Commissioner or the Commissioner's website, www.privacy.gov.au.

Information handling

1. Collecting Personal Information

1. Upon your request, Central Coast Chandlery (CCC) will take all reasonable steps to inform you of what personal information we hold, for what purpose and how we collect, hold, use and disclose that information. Central Coast Chandlery (CCC) will only collect personal information where it is necessary for it to be used in connection with the provision of its products and services or to meet any legal obligations imposed on Central Coast Chandlery (CCC).
2. The personal information Central Coast Chandlery (CCC) holds about you will depend on the services you request from Central Coast Chandlery (CCC) and the use that you make of those services.
3. Central Coast Chandlery (CCC) will use only fair and lawful means to collect personal information and take reasonable steps to make you aware of why Central Coast Chandlery (CCC) is collecting the information, who will have access to that information, how it will be used and any legal requirement which requires Central Coast Chandlery (CCC) to collect the information.
4. Where is reasonable and practicable to do so, Central Coast Chandlery (CCC) will collect any necessary personal information from you directly.

2. Use and Disclosure

1. Central Coast Chandlery (CCC) will only use or disclose information about you for the purpose of providing Central Coast Chandlery (CCC) products and services or where otherwise legally required.
2. Central Coast Chandlery (CCC) treats your personal information as strictly private and confidential and will not trade, rent or sell your personal information to any third parties. We will not disclose your personal information under any circumstances unless:
1. Central Coast Chandlery (CCC) have advised you of this upon our collection of the information or otherwise obtained your consent
2. Central Coast Chandlery (CCC) is required to do so by law
3. The information is required to be transferred as part of the sale of a business or business division
3. Central Coast Chandlery (CCC) may also use your personal information to tell you about other products and services provided by Central Coast Chandlery (CCC) in conjunction with either our related bodies corporate or our business partners or associates. If you do not wish Central Coast Chandlery (CCC) to contact you regarding other products and services (including special offers, discounts or other promotional events) please contact us on the contact details set out below.

3. Data Security

1. Central Coast Chandlery (CCC) will take all reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
2. Central Coast Chandlery (CCC) will take all reasonable steps to destroy personal information which is no longer needed for any purpose for which the information may be used according to this Privacy Policy.

4. Openness

Upon your request, Central Coast Chandlery (CCC) will take all reasonable steps to inform you of what personal information we hold, for what purpose and how we collect, hold, use and disclose that information.

5. Access and Correction

1. You may request access to the personal information that Central Coast Chandlery (CCC) holds about you at any time. Central Coast Chandlery (CCC) may charge you a fee to cover the costs of retrieval and copying which will not be excessive and will not apply to lodging a request for access.
2. Central Coast Chandlery (CCC) may deny you access to personal information where legislation permits us to do so.

6. Sensitive Information

Central Coast Chandlery (CCC) will, where it is lawful and practicable, permit you to enter into a transaction with Central Coast Chandlery (CCC) even if you elect not to identify yourself to Central Coast Chandlery (CCC).

7. Transborder Data Flows

Central Coast Chandlery (CCC) will not collect, use or disclose sensitive information about you (such as racial or ethnic origin, political opinions, memberships, religious beliefs, sexual preference, health or criminal record) unless you consent, where it is allowed by law or circumstances where it is required in the course of the provision of services to you.

Review of privacy policy

Central Coast Chandlery (CCC) reserves its right to review and amend this policy from time to time.

Contacting us and accessing your personal information

You have the right to request access to your own personal information. To request access to this information you should contact Central Coast Chandlery (CCC) on the contact details set out below.

Further information

If you have a complaint about a breach of your privacy or would like further information about our Privacy Policy, or about the personal information held by Central Coast Chandlery (CCC) please contact us at sales@ccconline.com.au or by writing to:

Central Coast Chandlery
1/7 Yandina Road
West Gosford
NSW 2250